REFUND AND RETURNS POLICY Thank you for choosing Charmed Aura (hereinafter referred to as “we” or “this website”). We hope that you are satisfied with your purchase. If you are not satisfied with your purchase for any reason, our refund terms will help you understand the policy and process of refund.
Refund Policy ● Eligible for refund: If you make a refund request within 30 days of receiving the product, and the product is unused and in its original packaging, we will provide you with a full refund. ● Items not eligible for refund: ○ Used or damaged items ○ Customized or personalized items unless there is a quality problem
Refund Application Process If you wish to apply for a refund, please follow the steps below:
Contact customer service via email within 30 days of receiving the product: lz347798882@outlook.com, with the subject line “Refund Application”.
Please provide your order number, reason for refund, and photos of the product (if applicable) in the email.
We will process your request in a timely manner and guide you to return the product after confirming that it meets the refund conditions.
Return Shipping Costs ●Customer’s Charge: Unless the item is defective or wrong, the return shipping costs are borne by the customer. ●Refund Processing: Once we receive the returned item and confirm its status, we will process the refund within 7 business days, and the refund will be returned to your payment method.
Refund Time The processing and arrival time of the refund may vary depending on the payment channel. Generally, the refund will appear in your account within 5-10 business days after we process it.
Refunds in Special Circumstances In some cases, we may provide a partial refund or replacement of the item, such as: ●Item damaged during shipping ●Item missing or wrong in the order Please check the item promptly after receiving it and contact us within 3 days to report any problems.
Policy Changes This refund policy may be updated from time to time. We will post updates to the terms on this website and recommend that you check this page regularly for the latest information.
Contact Us If you have any questions about the refund terms or need further assistance, please contact us via the following: Email: lz347798882@outlook.com
Thank you for choosing Charmed Aura, we hope you enjoy your shopping experience!
